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Who Is Capital Management Services?

Capital Management Services (CMS) is a professional collection agency and customer service call center. We have developed a strong reputation for delivering reliable and compliant recovery and special project solutions for our respected client partners and their customers across the country. We are a proven industry leader and an experienced outsourced solutions provider in three major areas: Collections Services, Customer Services, and Special Projects. Our focus is steadfast on delivering bottom-line results and consistently positive experiences for organizations and their customers in the consumer lending, receivables management, and healthcare/insurance revenue cycle management verticals.

Complete Product Suite for Creditors

CMS offers a full suite of account management services for creditors. Our expertise in distressed account management allows us to streamline services in-house when accounts fall delinquent or defaulted, reducing data migration and points of contact for our clients and their customers. We understand the nuances and challenges of each debt collection strategy and we build customized solutions to achieve the specific goals of each individual client. We provide customer service, call center, and first/third-party receivables management services for accounts ranging from performing to all stages of delinquency or default.

Customized Services that Drive Results

Capital Management Services develops customized strategies to meet the unique needs of each portfolio or project. Our service-oriented and professional approach is thoughtfully designed to protect our clients’ brands and sustain respectful and positive customer experiences. Our team is carefully trained in regulatory compliance, effective data management, and strategies for quality service.

Complete Product Suite for Creditors
First Party Collections

First Party Collections

CMS acts as an extension of your business while integrating with existing platforms for precise and reliable data management. Our professional approach protects the brands and reputations of our clients and delivers effective results.

Third Party Collections

Third Party Collections

Creditors utilize our team to maximize revenue, recover value, and create the best omni-channel experience for customers to fulfill debt obligations. We specialize in recovery so that our clients can focus their resources on growing core business products and building their customer base.

Customer Service

Customer Service

Our outsourced call center and BPO solutions meet specific teleservice needs while representing our clients’ brands and caring for their customers. CMS values attention to detail throughout our processes as we strike the balance of thoroughness and efficiency.

Special Projects

Special Projects

Leverage our  experience implementing and managing projects to build and maintain a competitive advantage. We work with creditors and insurers on a range of account management, administration, customer service, and verification BPO needs to improve efficiency and reduce costs.

Our Leadership Team Has

0

Combined Years of Industry Experience

Donated Over

$0

Million Dollars to Charitable Organizations in Western New York

Learn how our customized services drive bottom-line results for businesses.

Where to Find Us Online

NEWS

Browse our news and articles to learn more about consumer credit, the receivables management industry, and our company updates. Follow CMS on LinkedIn to stay informed of new blog posts and more.