Testimonials
September 02, 2010
"I am sending this note to personally thank (Agent Name) for being such a wonderful man! It was a pleasure to do business with him even though it was under such awkward circumstances. I'm sure being a debt collector must be a trying job. However, your agent was always pleasant and very professional. He never made me feel less of a person because I couldn't pay my bills."
August 27, 2010
"I'm writing this after I just spoke to four different people with in your company. I picked up the phone with my anxiety about to hit the roof. Within the past year I have dealt with some pretty rude, non-empathetic individuals trying to collect my debts. Before I took this call I was certain collection agencies only hired wretched miserable individuals who used degrading comments and threats to get the job done. I picked up the phone tonight and to my suprise not only did I talk to one empathetically understanding debt collector, but I talked to four; the rep, their senior supervisor, their manager, and a financial person that set up payments. I'm writing this because I feel that whatever management style you are using, to have your employees show such great empathy towards those of us who have spent months avoiding calls; it is working and allows us debtors to hold on to our dignity and pride. Thank you for making me realize that even though I may talk to others who won't be as kind there are still decent people in this world."
July 22, 2009
"I am a man of christian faith and i believe in giving folks encouragement when they show compassion and care when dealing with difficult circumstances. (Agent Name) showed these qualities in collection of a debt. I thank your company and especially your agent!! Keep up the good work."
June 18, 2009
"I had called Capital Management Services for the very first time back on 14 May 09 and (agent) just happened to pick up to my phone call that day, so I decided to write today to let you know of the experience I had. What a wonderful person you have working for you.
For almost a whole month I was reluctant on making that call, mainly because in the past when a collection agency has called people I've known . They are rude, abrupt, demanding and then usually want a huge lump sum of money all at once. So never the less I didnt want to deal with all that! But immediately (agent) put me at ease, dilligently worked with me and they even had me laughing as we hung up the phone with one another - I'll never forget it. Your agent has now changed my way of thinking in that respect and if I ever have to intiate another call to a collection agency I wont hesitate anymore since I know now that you guys are not all alike!!
I really appreciated their honesty but most of all how they handled everything. The way treated me - he/she was the best."
June 5, 2009
"I spoke with (agent) yesterday and they were helpful and one of the most polite people I have spoken to in a long time. They helped me to take care of my account and promptly faxed me what I asked for. It was a pleasure dealing with them."
June 2, 2009
"I am writing this note to Capital Management Services LP to let the company know on the whole, that (agent) has been courteous, informative and helpful in me paying my debt to this company and I do appreciate the help."
April 21, 2009
"First I would like to take the time to commend one of your team members ,(Agent Name). From the onset (Agent) was one of the most courteous, professional people I have come in contact with. (Agent) took out the time to explain why they were contacting me and worked with me to make arrangements to pay an outstanding debt created by myself and my son. (Agent) and I made payment arrangements and for the most part, I was able to keep that commitment. Unfortunately, I had a financial crisis and with open communication, I contacted (Agent) and explained the situation to them and worked out making arrangements to rectify the issue. (Agent) deserves a special acknowledgement for her professionalism and courteous. KUDOS TO (Agent Name)."
March 3, 2009
"The letter is in reference to our telephone conversation on 02/19/2009. I had received a statement offer letter in the amount of (undisclosed amount), we agreed on this amount and I made payment online that evening. I requested an account paid letter at that time and this letter is to reaffirm that request. I was told that this would close the account and I would owe nothing else. I would like to take this time to Thank You and your staff for all your help."
Please use this form to submit any Testimonials you may have.
