Capital Management Services L.P.
is a nationally licensed and recognized collections agency, providing
the highest level of delinquent receivables resolution. Capital
Management Services is dedicated to surpassing all industry standards
for quality in Portfolio Management, Tier Best Liquidations, Legal
and Audit Compliance, Process Management, highly trained professionals
Capital Management Services will prioritize all work efforts and
inventory management to maximize your net collection return in the
most efficient and effective manner. "TIME IS MONEY".
Custom portfolio strategies drive a rapid return on investment and
liquidations of all accounts placed with Capital Management Services
to offset total delinquencies. Intensely scrutinized batch trading
and intelligent modeling will facilitate accelerated collection
returns on your inventory and ensure consistent results. It is our
goal to provide tier-best recovery results for
every client in every product and every placement month in and month
out. Every company objective set is predicated on this philosophy
and the goals cascade through each operations layer including the
collection associate level.
Capital Management Services uses an Intelligent system. It is a
computer system that thinks and reacts like a collections expert,
making instant decisions that are typically routine and time consuming.
While data based systems continuously require user input for their
operation, Intelligent software evaluates circumstances based on
information and rules stored in a "knowledge base", and
makes decisions using a complex set of computer programs. Our software
provides audit trails and summary reports so that Capital Management
Services can distinguish clients and manage their receivables effectively.
The system can be quickly adapted to changing business requirements
without making costly custom modifications.
The collections policy at Capital Management Services provides flexibility,
scalability and capability. Our executive management team has taken
60 years of industry-leading experience and created an optimum inventory
management system. We then took this management package and complemented
it with intelligent modeling, a world-class telephony system and
state-of-the-art dialers and then brought the critical components
together within the umbrella of bullet-proof mirrored AS400s. Manual
workings, power dialing, predictive and inbound/ outbound blended-effort
campaigns combine for unparalled servicing and unprecedented results.
Results are imperative, however, Capital Management Services recognizes
the intrinsic value of Quality and Compliance. Capital Management
Services will ensure that quality control is strictly adhered to
and data provided by our clientele is completely secured with access
limited only to authorized personnel. ALL client records and data
are maintained in a completely secure area. In addition, all computer
data and backup material have multilevel password protection. The
Capital Management Services Internal Auditing Department, which
reports directly to the Chief Operating Officer, will ensure strict
compliance with all procedures developed and outlined by contractual
agreement.
Our executive team has succesfully managed portfolios in the following
stages of delinquency : 1st Party , Pre-Charge off, Primary,
Mid-Primary, Secondary, Tertiary, Quaternary, Quints and
has managed record-setting results in Bankcards, Retail
Charge Cards, Signature and Personal Cards, lines of Credit, Bankruptcy
Dismissals, Purchased Debt Referrals, Overdraft Checking, Auto Loans
& Deficiencies and Telecommunication Delinquencies.
It is also the position of Capital Management Services that precise
and direct lines of communication exist with our clients. Based
on this commitment, we have created a separate Client Servicing
and Relationship Development team. This team consists of collection
industry servicing experts, whose main function is to act as the
central contact point between our important clients and Capital
Management Services. The role of the Client Servicing and Relationship
Development team is to become subject matter experts in all aspects
of the specific portfolios placed with Capital Management Services,
and to completely accommodate the daily needs of these relationships.
This team of individuals works directly with each client, and is
completely focused on addressing and completing any requests or
projects that may arise.
Compliance is paramount in all operations at Capital Management
Services. The compliance division is focused on monitoring and tracking
the following areas:
* Debt Collection Laws
* State Licensing
* Company Profile
* Client Contractual Expectations
Procedures have been developed for each area of compliance monitoring,
to ensure consistent process review standards and data collection
methods.
The success of Capital Management in collecting deliquent accounts
at tier-best performance in multiple products and at various due
stages depends on many factors. Technology, experience , industry
servicing and commitment are vital, but one of the most critical
factors centers on the specialists Capital Management assigns
to service your portfolios.
